It is really important at Dragonfly Therapies that your personal information is treated with the utmost care and is protected against any potential form of misuse.
We encourage you to read this policy carefully, and if you have any questions or concerns please don’t hesitate to ask Dragonfly Therapies using the contact details given below.
Dragonfly Therapies is a massage therapy practice owned and run by Sarah Bankhead, who is a member of the Federation of Holistic Therapists.
WHAT INFORMATION IS COLLECTED - Information we collect is usually in the format of name, address, date of birth, medical history, therapy history and anything else which is pertinent to the treatment to be provided.
Online contact and appointment booking – will require name, contact details and the treatment requested.
Consultation – will require name, address, contact details, date of birth, medical history, therapy history and anything else which is pertinent to the treatment to be provided.
HOW WE USE YOUR INFORMATION - we use the information you provide for several reasons:
Communication – to communicate with you about your appointments and/or treatment.
Medical - to gain an understanding of your medical health to ensure the treatment provided is both appropriate and beneficial for your wellbeing.
Legal Compliance – we retain your information to comply with any legal or tax requirements and to respond to any legal or governmental requests, to enforce any agreements or terms & policies etc.
Business – to respond to any Customer Service queries or resolve any problems you may have and to improve the services we offer
Marketing – with your consent we may contact you to advise you of any offers or new services we are providing to keep you up to date and informed.
WHEN DO WE SHARE YOUR INFORMATION – we only share your personal information in very limited circumstances.
Service providers – we use a trusted third party (WIX) to perform functions and provide services e.g. website hosting. This information is only shared to help them perform their services to Dragonfly Therapies.
Financial providers – we may disclose your information in order to perform financial transactions e.g. refunds or discounts
Legal Compliance – we may share your information as necessary to comply with legal and tax requirements and to respond to any legal or governmental requests.
DATA RETENTION - We retain your Personal Information for our records, however you have the right to see this information or indeed ask for it to be deleted or disposed of.
CONTACT DETAILS – If you wish to contact Dragonfly Therapies please do so via any of the following: